eeji Terms & Conditions

1 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and eeji ("eeji," "we," "us," or "our"), the operator of the online gaming platform accessible at eeji.club. These Terms govern your access to and use of the eeji website, mobile-optimized platform, all games and wagering services, payment processing features, and any other services offered by eeji (collectively, the "Platform").

eeji operates under a license issued by the Philippine Amusement and Gaming Corporation ("PAGCOR"), the government body responsible for regulating gambling activities in the Philippines. All services offered through eeji are conducted in accordance with applicable Philippine laws and PAGCOR's regulatory framework.

These Terms should be read in conjunction with eeji's Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference and form part of the overall agreement between you and eeji.

2 Definitions

For the purposes of these Terms, the following definitions apply:

3 Eligibility

Access to eeji and participation in any real-money gaming activity is subject to the following eligibility requirements, all of which must be satisfied at all times:

• Age: You must be at least twenty-one (21) years of age. This age restriction is mandated by PAGCOR and is strictly enforced. eeji will not knowingly permit any person under the age of 21 to register an account or place wagers of any kind.
• Jurisdiction: You must be physically located in the Philippines or in a jurisdiction where access to the Platform is not prohibited by applicable local law. It is your sole responsibility to determine whether accessing eeji is lawful in your location.
• Legal Capacity: You must have the full legal capacity to enter into a binding contract under Philippine law. Persons who have been declared legally incapacitated by a Philippine court are not eligible to use the Platform.
• Self-Exclusion: You must not be subject to any active self-exclusion order, voluntary account suspension, or PAGCOR-imposed exclusion that restricts your participation in gambling activities.
• Prior Account Closure: You must not have had a previous eeji account closed or terminated for breach of these Terms or for fraudulent activity.

4 Account Registration

To access real-money Services, you must register an individual account on the eeji Platform. The following rules apply to account registration and maintenance:

• One Account Only: Each person may hold only one (1) active eeji account. Opening or attempting to open multiple accounts — whether under the same or different names, contact details, or payment methods — constitutes a breach of these Terms and may result in the permanent closure of all associated accounts and forfeiture of all balances.
• Accurate Information: You must provide complete, truthful, and accurate registration information, including your legal full name, date of birth, Philippine mobile number, and valid email address. You are obligated to update this information if it changes.
• Account Security: You are solely responsible for maintaining the confidentiality of your login credentials (username, password, OTP codes). eeji strongly recommends enabling two-factor authentication. eeji accepts no liability for unauthorized access to your account resulting from your failure to maintain credential security.
• Non-Transferability: Your eeji account is personal to you and may not be transferred, sold, or shared with any third party. Playing on behalf of another person is prohibited.

eeji reserves the right to decline any account registration application at its sole discretion without being required to provide a reason for the refusal.

5 KYC and Verification

In compliance with PAGCOR's Anti-Money Laundering (AML) regulations and player protection requirements, eeji is required to verify the identity and age of all account holders before permitting real-money deposits or withdrawals. This process is known as Know Your Customer ("KYC") verification.

You will be required to submit the following documents upon request:

• A valid, government-issued Philippine photo identification document (accepted forms include: Philippine System ID (PhilSys), Philippine passport, driver's license, SSS ID, GSIS ID, or UMID card).
• A recent selfie photograph holding the submitted ID document, for biometric identity confirmation.
• Proof of payment method ownership (e.g., screenshot confirming GCash account registration under your name) where required for withdrawal processing.
• Proof of source of funds or additional financial documentation at eeji's request in accordance with AML compliance obligations.

eeji reserves the right to suspend account activity, withhold withdrawals, and report transactions to the relevant Philippine authorities if KYC documents cannot be verified or if there are reasonable grounds to suspect fraudulent identity submission.

6 Deposits and Payment Methods

eeji accepts deposits via the following payment methods, all of which are subject to minimum and maximum transaction limits as displayed within the Platform at the time of transaction:

All deposits must be made from a payment account registered in your own name. Third-party deposits are strictly prohibited. eeji reserves the right to return deposits received from third-party sources and to close the associated account.

Deposited funds are held in segregated player accounts separate from eeji's operational funds, in accordance with PAGCOR's player fund protection requirements.

7 Withdrawals

Players may request withdrawal of their real-money Balance at any time, subject to the following conditions:

• KYC verification must be successfully completed before any withdrawal is processed.
• Withdrawals must be made to a payment account registered in your own name and to the same payment method used for your most recent deposit, where technically possible.
• The minimum withdrawal amount is ₱200 (or currency equivalent) unless otherwise stated for a specific payment method.
• Any active Bonus Funds must satisfy their applicable wagering requirements before the associated balance becomes withdrawable.
• eeji reserves the right to conduct additional verification checks on withdrawal requests, particularly for large amounts or accounts with unusual transaction patterns.

Standard withdrawal processing times are as follows: GCash and Maya withdrawals are typically processed within 15 minutes for verified accounts during normal operating hours. Bank transfers may take 1 to 3 business days depending on the receiving institution.

8 Bonuses and Promotions

eeji may offer various promotional bonuses, free plays, cashback offers, and loyalty rewards to eligible players. The following general terms apply to all promotions unless specific promotional terms provide otherwise:

• Bonuses are available to eligible players only. Eligibility criteria (including deposit amounts, game restrictions, and account status requirements) are published with each individual offer.
• All bonus offers are subject to wagering requirements. The specific wagering multiplier, eligible games, and time limit applicable to each bonus are stated in the promotion's specific terms.
• Bonus Funds are separate from real-money Balance and cannot be withdrawn directly. Only winnings generated from the completion of wagering requirements on Bonus Funds may be withdrawn.
• eeji reserves the right to withdraw, modify, or cancel any bonus offer at any time. If a bonus has already been credited to a player's account, eeji will provide reasonable notice of any material change in the applicable terms.
• Players who are found to be abusing bonus offers — including through the use of multiple accounts, coordinated wagering strategies designed to exploit bonus terms, or providing false information to claim bonuses — may have their bonuses voided and their accounts suspended.

9 Gaming Rules and Conduct

By participating in any game on the eeji Platform, you agree to the following:

• All games on the eeji Platform use certified Random Number Generator (RNG) technology that has been independently audited for fairness. Game outcomes are entirely random and cannot be influenced by any external party.
• You accept all game results as final. eeji's game outcome records are definitive in the event of any dispute regarding a specific game result. Technical malfunctions, disconnections, or other interruptions during gameplay do not automatically entitle a player to a win or refund.
• eeji reserves the right to void any wager where it determines that a technical error, software malfunction, or data feed error has materially affected the game outcome.
• Players must place wagers with their own funds. The use of automated betting systems, bots, scripts, or any software designed to gain an unfair advantage is strictly prohibited and may result in immediate account suspension.
• Minimum and maximum bet limits vary by game and are displayed within the game interface prior to wagering.

10 Prohibited Conduct

The following conduct is expressly prohibited on the eeji Platform and may result in immediate account suspension, permanent closure, forfeiture of balance, and referral to law enforcement authorities where applicable:

• Providing false, inaccurate, or misleading registration or KYC information.
• Opening or operating more than one account on the Platform.
• Using stolen, unauthorized, or third-party payment methods for deposits or withdrawals.
• Any form of money laundering, terrorist financing, or fraud conducted through the Platform.
• Using automated bots, scripts, AI tools, or any software to interact with Platform games or services in a manner not intended by eeji.
• Exploiting bugs, glitches, or software errors in any game to gain a financial advantage. Any winnings derived from known bugs must be reported immediately and are subject to forfeiture.
• Colluding with other players in any game where collusion could affect the outcome or give an unfair advantage.
• Engaging in any conduct designed to circumvent eeji's responsible gaming safeguards or PAGCOR compliance measures.
• Accessing the Platform from a jurisdiction where such access is prohibited by local law.

11 Responsible Gaming

eeji is committed to promoting responsible gambling among all Filipino players. The following responsible gaming tools are available to every eeji account holder and can be configured from the Account Settings section of the Platform:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts to control your spending.
• Loss Limits: Define a maximum acceptable loss threshold per session, day, or week.
• Session Time Reminders: Receive notifications after a specified duration of continuous play.
• Cooling-Off Period: Temporarily restrict access to your account for a defined period (24 hours to 6 weeks) without permanent account closure.
• Self-Exclusion: Permanently or indefinitely exclude yourself from accessing eeji's Services. Self-exclusion requests are processed within 24 hours and cannot be reversed for the duration of the exclusion period.

eeji reserves the right to implement additional responsible gaming restrictions on any account where it has reasonable grounds to believe that the player may be experiencing gambling-related harm, regardless of whether the player has requested such restrictions.

12 Intellectual Property

All content on the eeji Platform — including but not limited to the eeji brand name and logo, website design, game interfaces, graphics, text, software, and audio-visual elements — is owned by or licensed to eeji and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. This license does not grant you any rights to:

• Copy, reproduce, modify, adapt, or create derivative works from any eeji content.
• Distribute, publicly display, or commercially exploit any eeji content without prior written consent.
• Reverse engineer, decompile, or attempt to extract the source code of any eeji software.
• Use eeji's brand name, logo, or trademarks in any manner that implies endorsement, affiliation, or sponsorship without explicit written authorization.

13 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, eeji's aggregate liability to any individual player arising from or in connection with these Terms or the use of the Platform shall be limited to the total amount deposited by that player in the twelve (12) months immediately preceding the event giving rise to the claim.

eeji expressly excludes liability for the following:

• Any loss or damage arising from Platform downtime, technical errors, or interruptions beyond eeji's reasonable control, including telecommunications failures, internet outages, and force majeure events.
• Any consequential, indirect, incidental, special, or punitive losses or damages, including loss of gaming opportunity or anticipated winnings arising from technical errors.
• Losses arising from a player's unauthorized disclosure of their login credentials to a third party.
• Any financial losses arising from a player's own gambling decisions, game outcomes, or reliance on publicly available strategy information.

Nothing in these Terms shall operate to exclude or limit eeji's liability for fraud, willful misconduct, death, or personal injury caused by eeji's proven negligence, as such exclusions are not permitted under Philippine consumer protection law.

14 Disputes and Complaints

If you have a complaint or dispute regarding any aspect of your eeji account, a game outcome, a transaction, or any other matter, you must follow the process below:

• Step 1 — Contact eeji Support: Submit your complaint via live chat or email to [email protected], providing your account details and a full description of the issue. eeji will acknowledge your complaint within 24 hours and provide an initial response within 5 business days.
• Step 2 — Escalation: If your complaint is not resolved to your satisfaction at Step 1, you may request escalation to eeji's Compliance team. Escalated complaints will be reviewed and responded to within 10 business days.
• Step 3 — PAGCOR Complaint Mechanism: If your complaint remains unresolved after eeji's internal escalation process, you may submit a formal complaint to PAGCOR through its official player complaint channels. As a PAGCOR-licensed operator, eeji is subject to PAGCOR's dispute resolution oversight.

All complaints must be submitted in good faith and with full supporting information. Frivolous or vexatious complaints may be disregarded without formal response. Game outcome disputes must be raised within 72 hours of the relevant transaction date.

15 Account Closure and Suspension

Either you or eeji may close your account in accordance with the following provisions:

Player-Initiated Closure: You may request closure of your eeji account at any time by contacting [email protected]. Prior to closure, you must withdraw any remaining real-money Balance. Bonus Funds are forfeited upon account closure unless they have been fully converted to withdrawable winnings. Account closure requests are processed within 5 business days.

eeji-Initiated Suspension or Closure: eeji reserves the right to suspend or permanently close any account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms or eeji's other published policies.
• Provision of false, inaccurate, or fraudulent account information.
• Suspected money laundering, fraud, or criminal activity.
• Court order, PAGCOR directive, or other legal requirement mandating account restriction.
• Failure to complete KYC verification within the time period requested by eeji.

Upon closure for cause, eeji may withhold the relevant account's Balance pending investigation. If the investigation confirms a breach, the Balance may be forfeited in accordance with PAGCOR's anti-fraud guidelines.

16 Amendments to These Terms

eeji reserves the right to amend, update, or replace any part of these Terms at any time. Where changes are material, eeji will notify registered players via the email address associated with their account and/or via a prominent notice on the Platform, with reasonable advance notice before the changes take effect.

Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amended Terms, you must stop using the Platform and request account closure before the effective date of the changes.

17 Governing Law and Jurisdiction

These Terms and all matters arising from or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Any dispute arising under these Terms that cannot be resolved through eeji's internal complaints process shall be subject to the exclusive jurisdiction of the competent courts of the Philippines. eeji's operations are regulated by PAGCOR, and matters within PAGCOR's regulatory jurisdiction shall be subject to PAGCOR's oversight and dispute resolution framework in the first instance.

18 Contact Information

If you have any questions about these Terms and Conditions, wish to make a formal complaint, or require assistance with your eeji account, you may reach eeji through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via your logged-in eeji account dashboard
• Correspondence Address: Philippines — PAGCOR-Licensed Entity (full registered address available upon request for verified account holders)